Business Process Outsourcing (BPO)

In current business scenario, the competitive business trends are changing at faster pace. In order to cope with such evolution, business organizations required to continuously authenticate their business objectives and purposes to continue to deliver competitive services. This assessment approach yield us to:

• redefine time-to-market service delivery approach
• adopt the newer and smarter products or services
• experimentation in the areas of effective growth in new and emerging global markets
• diversify into a new areas of business operations and corporate identity.
  
  

  We provide the complete range of business outsourcing services. Our service offering includes multi business domain orientation and market-driven service delivery capabilities. Our special group of domain subject matter experts provides effective consultancy and appropriate skill-set for effective service delivery. Our BPO support services are designed for diverse industries such as banking, insurance, financial, legal and so on.

  
  

  We cater the total range of BPO services aimed at catering the full life cycle of an outsourcing initiative. We can handle outsourcing assignments starting from simpler project like customized IT development to very complex project assignments like designing an enterprise level outsourcing models.

  we offer services for all outsourcing requirements:
  
  
  

• Knowledge Management.
• Strategy Analysis and Planning.
• Resource Management.
• Implementation and Control.

We tailor-made all of our services to meet the clients-specific outsourcing needs. We aim to provide value based offshore outsourcing for our customers. Our offshore consulting services cater all the requirements like optimization of costs, improving return on investments and so on.

Our deep domain expertise and real-time experience gives us the power to possess the competitive-edge in the marketplace. We provide outsourcing and shared services as ingredients of complete sourcing model. In addition, we have domain expertise that covers business process outsourcing, offshore IT outsourcing, and HR outsourcing. We have with us the domain experts as outsourcing and BPO consultants in all the functional areas who possess experience in comprehensive business verticals.

We have the complete range of outsourcing services is designed to help the clients for smoother transition of their operations. We analyze and understand the clients’ business requirements and interact with their top management for more insights into their needs. We then propose our services in terms of service objectives, scope, methodology and timelines. We firmly believe that our innovative, interactive and informative approach enable us to provide world-class services.  

• Voice based Support
  

  We firmly believe that customers’ satisfaction is crucial factor for any of the outsourcing business. We make use of IT enabled customer service delivery processes to offer world-class services. We provide totally tailor-made solutions for valued customers on voice-based services such as:
  
  

  • Customer service
  • Technical support
  • Debt servicing
  • Email support
  • Customer acquisition
  • Panel management
    
    
• Non-voice Based Support
We also provide non-voice based support services such as:


• Web based services
• Email support
• Interactive Chat processes
  
  

Our BPO service delivery models:



• Mediator Role
  

  We play mediator role in establishing many statutory policies, infrastructure and processes in the place for BPO startups. We can also support mid size and larger companies in introducing the new and customized services.

  
  
• Revenue Sharing
  We can provide some of the proven processes as service with BPO companies on revenue sharing model. Our panel of experts play vital role in offering such services that create win-win situation for us and our valued clients.
  
  
• Infrastructure Sharing
  

  We offer fully developed BPO infrastructure for our clients to work of infrastructure sharing business model. We give total support in designing processes, procuring infrastructure, setting the environment and maintaining the same for effective service delivery.

• Technology Support
  

  We provide total technology support to ideate, initiate and formulate various technology platforms for offering diverse BPO services for the clients.