Call Center Technology Setup

We provide the full range of technology services and support to setup call center by setting up sophisticated hardware systems, comprehensive networking infrastructure, integrating the hardware, software and support devices in order to make our customers to have smoother and reliable call centers.

• Switch or PBX (Private Branch eXchange)
  

  We provide Switch or PBX based solution to all the network components of call center using LAN and WAN technological topologies. We integrate them using advanced PBX infrastructure. 

  
  
• Remote Hosting Based.
  We offer remote hosting based call center setup service which includes setting up a remotely hosted call center to integrate all of its network components with one server such as Call Center Server or Computer Telephony Server. This remote based architecture allow call center to make use of software modules that remotely hosted by some third party solutions or suites.
  
  
• VoIP Based.
  

  We provide call center setup using VoIP (Voice over Internet Protocol) model. In this model, an exclusive VoIP based solution support the call center in transmitting the voice as small packets over Internet Protocols. This model is compliant with ITU standard like H.323. In this model, we set up network communication gateways, transmitting routers, and communication switches and equipped them to handle communication origination, transmission and termination of VoIP traffic.
  
  

• Broadband Based.
  We offer advanced broadband based call center setup. The majority of features are similar to that of VoIP. This model is more ideal for the small scale call center setup like 1 to 15 seater-setup.  In this model, it does not require any huge capital investments.